Lost google authenticator backup code
For security purposes, you will be asked to provide detailed information about your account OR upload a government issued ID to confirm your identity. If you are the account owner, submit a request through the account recovery form. If you do not have your backup code or your authorized two-step authentication device
There are a few ways to regain access to your Stripe account if you no longer have your authorized two-step authentication device (for example, your mobile phone) and/or backup code. If you still have your backup code, sign in with your email address and password, then click "Sign in another way" followed by "Use your backup code" to disable two-step authentication. If you are not, an account owner or administrator can reset your two-step authentication or you can use your backup code to sign in. If you know or suspect that a third party has gained access to your recovery codes, generate a new set as soon as possible using the instructions above.Īs an additional precaution, you may also want to change your password.If you are the account owner, you can regain access by submitting a request through the account recovery form. Generating a new set of recovery codes invalidates the current one, so make sure to save your new codes in a secure location while discarding the old set. In the Identification dialog, enter a one-time password from your authenticator app and click Next to see your codes.At the bottom of the dialog, click Re-Generate Codes.Open the Recovery codes dialog by following steps 1–5 from the Saving recovery codes later section above.You have used all of the codes from your current set.Your recovery codes have been stolen or compromised.You may need to generate a new set of recovery codes if: Instead of the one-time code, enter one of the recovery codes.Įach recovery code only works once, but you can generate a new set of codes in your JetBrains Account at any time.You’ll be prompted to enter a one-time code. On the sign-in page, enter your username and password and click Sign in.We recommend using secure applications like 1Password or LastPassword to store recovery codes. Save your codes in a secure location where only you can access them.In the Recovery codes dialog, click Copy recovery codes or Download as TXT.In the Identification dialog, enter a one-time password from your authenticator app and click Next.In the Two-factor authentication section, click View recovery codes.In the menu on the right, select Password.At the top of the page, click Your account.If you didn’t save your recovery codes during setup or accidentally lost them, you can save them later as long as you have access to your account. Saving the recovery codes is described in Step 2. See How do I enable two-factor authentication? for step-by-step instructions. We recommend saving your recovery codes immediately after you set up 2FA, but you can also do it later at any time, as long as you can access your account. If you've already lost access to your mobile device and don't have your recovery codes at hand, see What if I get locked out of my account? Save your recovery codes in advance However, you need to save the codes in advance while you still have access to your account.
You can always sign in using one of your recovery codes. Losing access to your mobile device doesn’t mean you get locked out of your JetBrains Account.